Levona Beauty perfume return policy & returns information

Our customer satisfaction and product quality are important to us. We carefully inspect our fragrances, perfumes, gold-filled jewelry, and accessories before shipment to help ensure that every order arrives in excellent condition.

Please review our Return & Refund Policy carefully before making a purchase or requesting a return.

14-Day Return Policy

We accept eligible return requests made within 14 days of delivery.

To qualify for a return, merchandise must:  
 

• Be unused and unworn

• Be undamaged and in its original condition

• Include the original packaging, tags, seals, and accessories, when applicable

• Be in resalable condition

• Meet the product-specific return requirements listed below

• Please contact Levona Beauty NYC before sending any item back to request return authorization and instructions.

Returns sent without prior authorization may not be accepted.

For health, hygiene, safety, and product-integrity reasons, perfumes and fragrances are eligible for return only when they are:

• Unused, unopened, and unsprayed

• In their original packaging

• In resalable condition

• Returned with all original seals, wrapping, and protective packaging intact

 
Opened, sprayed, tested, used, or unsealed fragrances are not eligible for return or exchange, except when the product arrives damaged, defective, or incorrect.

Fragrance performance and scent perception may vary from person to person. Personal preferences—including not liking a fragrance, how it smells on your skin, or its perceived longevity or performance—do not qualify an opened or used fragrance for return. 

We will review your claim and provide instructions for the next steps.
If your claim is approved, we will provide the appropriate resolution, which may include a replacement or refund, depending on the circumstances and product availability.

Once we receive and inspect your authorized return, we will notify you whether your refund has been approved.
If approved, the refund will be issued to your original payment method.

Levona Beauty NYC is not responsible for return packages that are lost or damaged while being shipped back to us when the customer is responsible for return shipping.

Exchanges:
We do not guarantee direct exchanges because product availability may change.

If you need to cancel or modify an order, please contact Levona Beauty NYC as soon as possible.
We will make reasonable efforts to accommodate your request;

Last Updated: August 25, 2026